Frequently Asked Qestions

posted Jan 9, 2014, 7:24 AM by Senior Monongalians   [ updated Aug 5, 2015, 9:40 AM ]
What are the qualifications?
  • the applicant must be 60 years of age or older
  • must be a resident of Monongalia County 
Where do I go to apply for the FREE bus Pass?
  • Senior Monogalians

What is the procedure to receive a bus pass?
  • a staff member will take information that will register you with Senior Monongalians
  • your picture will be taken
  •  the picture will be sent to be processed
  • within 4-6 weeks the bus pass will arrive back at Senior Monongalians
  • the applicant has to call to check if their pass is in and then come to Senior Monongalians to pick it up
  • the applicant will need to sign that they have received the bus pass
What if my bus pass cracks or breaks?
  • Notify Senior Monongalians that you have a damaged bus pass by calling 304-296-9812
  • You will need to provide your name, mailing address, and phone number.
  • A request for a replacement bus pass will be submitted.
  • As of August 1, 2015, the cost of replacement bus passes for broken or damaged passes is $15.
  • The damaged bus pass must be turned in to obtain the replacement pass. 
  • It takes 4 to 6 weeks to reproduce a bus pass.
  • You will be called when the bus pass comes in and you'll need to visit Senior Monongalians to pick up the bus pass.
How do I replace a lost or stolen bus pass?
  • Notify Senior Monongalians that you have lost your bus pass by calling 304-296-9812
  • You will need to provide your name, mailing address, and phone number.
  • A request for a replacement bus pass will be submitted.
  • As of August 1, 2015, the cost of replacement bus passes for lost or stolen bus passes is $25.
  • It takes 4 to 6 weeks to reproduce a bus pass.
  • You will be called when the bus pass comes in and you'll need to visit Senior Monongalians to pick up the bus pass.
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